Services

Synetics offers a vast array of Network and computer service. Our service includes the installation and maintenance of existing and new network and computer systems. For clients with Internet Access we can provide immediate support with remote monitoring / management of PCs, servers, firewalls and switches. Synetics also provides our customers with Security services that include External and Internal penetration tests, Server misconfigurations, unprivileged access rights, Denial of Service and service/host vulnerabilities.

Whether you are a small company looking for a solution partner or a large organization looking for resources to complement the existing IT department, we offer solutions that our tailored to your specific needs.

Some of our other services include:

• Blocktime

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  Recent studies show a few critical hours of downtime per month can significantly affect your bottom-line, and uptime is most positively achieved through efficient maintenance programs. Synetics not only creates such programs, but also backs them through Blocktime and NetHelp contracts.

  Blocktime – Blocktime is an opportunity to purchase services in blocks of hours at a significantly discounted price. It also guarantees your needs will be met when situations arise. Blocktime benefits include:

  • Ability to purchase blocks of time ranging from 25 to 100 hrs at a discounted price.
  • Guaranteed response times (4 hrs for server issues/8 hrs for workstations)
  • Communication and resolution of problems via telephone, remote support, or on site
  • Routine maintenance on hardware, software, network equipment and cabling

  Download our Block Time Contract

• NetHelp

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  NetHelp is a proactive solution that maximizes network uptime/productivity through state of the art preventative maintenance programs working in conjunction with Blocktime, revolutionizing your business by providing a full-time IS Manager (far below the price to hire one). Nethelp benefits include all the benefits the Blocktime contract offers plus:

  1. Weekly Scheduled preventative maintenance by certified technicians
  2. Installation and maintenance of Operating Systems and applications
  3. System upgrades and configuration
  4. Overall Client Support: including research, recommendations, interaction with telecommunication and other sofware companies
  5. Patch management

• Depot Repair/On-site Repair

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  Individuals including home users can experience the same quality of service that our business customers have come to enjoy. We offer our customers the ability to drop off their computers for service/repairs at a low fixed rate or we can visit them on-site if they so choose. We also offer pickup-Drop off service.

• Remote Computer Support (ServiceNOW)

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  Professional Service is just a few clicks away. Enjoy our ServiceNOW remote support for customers who have the ability to connect to the internet. Synetics has the capability to manage your computer remotely. It does not matter whether you are @work or @home or on vacation and need help immediately. Just call and we will be there..in minutes

• Virus/Spyware Removal

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  Business and individual customers are plagued with the onslaught of virus/spyware attacks daily. Some manage to protect themselves while others succumb to the attacks and their computers get infected. Synetics, not only provide cleaning services we install software to protect them from future infections. We also take pride in educating our customers with best practices and identifying potential future problems.

Whether your business chooses one or all of our services, it will receive documentation that provides a physical and logical map of your network object inventory and current network settings. In this way, Synetics is there from the beginning to the end of all your networking needs.

For more information, Contact Us.